Refund policy
🔁 Return & Refund Policy – Click Gems
At Click Gems, we specialize in 100% natural, lab-certified gemstones and premium handcrafted jewellery. Every product is carefully inspected to ensure the highest standards of quality and authenticity.
✅ Return Eligibility
Returns are accepted only under the following conditions:
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The item received is damaged, defective, or incorrect
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You must inform us within 24 hours of delivery
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The product must be:
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Unused and unworn
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In original condition
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With original packaging and certification
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📌 Unboxing video is mandatory for all return claims
❌ Non-Returnable Items
The following items are not eligible for return:
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Customized jewellery (ring resizing, custom designs, etc.)
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Products purchased during offers, discounts, or promotions
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Natural variations in gemstones (color, inclusions, texture)
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Change of mind or personal preference
🔍 Natural Gemstone Disclaimer
All gemstones sold by Click Gems are natural. Minor inclusions, color differences, and internal textures are part of the stone’s natural formation and not considered defects.
💰 Refund Policy
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Refunds are processed after inspection and approval
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Timeline: 5–7 business days
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Refund will be credited to the original payment method
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Shipping charges are non-refundable
🚚 Return Shipping
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Customers must return the product using a secure and trackable courier
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Return shipping cost is borne by the customer
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Click Gems is not responsible for lost or damaged return shipments
🔄 Replacement Policy
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Eligible products may be replaced instead of refunded
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Replacement is subject to availability
⚠️ Protection & Rights
Click Gems reserves the right to:
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Reject returns that do not meet the policy conditions
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Deny claims without valid proof (unboxing video required)
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Deduct charges for damaged or incomplete returns
📞 Contact Us
For return requests, contact us within 24 hours:
📧 Email: email.clickgemstone@gmail.com
📱 Phone / WhatsApp: +91 8619881292
📍 Address:
Click Gems
Karanthur, Kunnamangalam
Kozhikode, Kerala – 673571
India
💎 Our Commitment
We are dedicated to providing authentic gemstones with transparency and trust. Every order is handled with care to ensure customer satisfaction and a premium buying experience.
