✨ Shipping On Us — On All Prepaid Orders

Refund policy

🔁 Return & Refund Policy – Click Gems

At Click Gems, we specialize in 100% natural, lab-certified gemstones and premium handcrafted jewellery. Every product is carefully inspected to ensure the highest standards of quality and authenticity.


✅ Return Eligibility

Returns are accepted only under the following conditions:

  • The item received is damaged, defective, or incorrect

  • You must inform us within 24 hours of delivery

  • The product must be:

    • Unused and unworn

    • In original condition

    • With original packaging and certification

📌 Unboxing video is mandatory for all return claims


❌ Non-Returnable Items

The following items are not eligible for return:

  • Customized jewellery (ring resizing, custom designs, etc.)

  • Products purchased during offers, discounts, or promotions

  • Natural variations in gemstones (color, inclusions, texture)

  • Change of mind or personal preference


🔍 Natural Gemstone Disclaimer

All gemstones sold by Click Gems are natural. Minor inclusions, color differences, and internal textures are part of the stone’s natural formation and not considered defects.


💰 Refund Policy

  • Refunds are processed after inspection and approval

  • Timeline: 5–7 business days

  • Refund will be credited to the original payment method

  • Shipping charges are non-refundable


🚚 Return Shipping

  • Customers must return the product using a secure and trackable courier

  • Return shipping cost is borne by the customer

  • Click Gems is not responsible for lost or damaged return shipments


🔄 Replacement Policy

  • Eligible products may be replaced instead of refunded

  • Replacement is subject to availability


⚠️ Protection & Rights

Click Gems reserves the right to:

  • Reject returns that do not meet the policy conditions

  • Deny claims without valid proof (unboxing video required)

  • Deduct charges for damaged or incomplete returns


📞 Contact Us

For return requests, contact us within 24 hours:

📧 Email: email.clickgemstone@gmail.com
📱 Phone / WhatsApp: +91 8619881292

📍 Address:
Click Gems
Karanthur, Kunnamangalam
Kozhikode, Kerala – 673571
India


💎 Our Commitment

We are dedicated to providing authentic gemstones with transparency and trust. Every order is handled with care to ensure customer satisfaction and a premium buying experience.


 

Special instructions for seller
Add A Coupon

What are you looking for?

Popular Searches:  Ring  Earring  Pendant  Necklace  Bracelets  

Natural Citrine 5.25Ct

Someone liked and Bought

Natural Citrine 5.25Ct

10 Minutes Ago From Hyderabad