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Refund policy

πŸ” Return & Refund Policy – Click Gems

At Click Gems, we specialize in 100% natural, lab-certified gemstones and premium handcrafted jewellery. Every product is carefully inspected to ensure the highest standards of quality and authenticity.


βœ… Return Eligibility

Returns are accepted only under the following conditions:

  • The item received is damaged, defective, or incorrect

  • You must inform us within 24 hours of delivery

  • The product must be:

    • Unused and unworn

    • In original condition

    • With original packaging and certification

πŸ“Œ Unboxing video is mandatory for all return claims


❌ Non-Returnable Items

The following items are not eligible for return:

  • Customized jewellery (ring resizing, custom designs, etc.)

  • Products purchased during offers, discounts, or promotions

  • Natural variations in gemstones (color, inclusions, texture)

  • Change of mind or personal preference


πŸ” Natural Gemstone Disclaimer

All gemstones sold by Click Gems are natural. Minor inclusions, color differences, and internal textures are part of the stone’s natural formation and not considered defects.


πŸ’° Refund Policy

  • Refunds are processed after inspection and approval

  • Timeline: 5–7 business days

  • Refund will be credited to the original payment method

  • Shipping charges are non-refundable


🚚 Return Shipping

  • Customers must return the product using a secure and trackable courier

  • Return shipping cost is borne by the customer

  • Click Gems is not responsible for lost or damaged return shipments


πŸ”„ Replacement Policy

  • Eligible products may be replaced instead of refunded

  • Replacement is subject to availability


⚠️ Protection & Rights

Click Gems reserves the right to:

  • Reject returns that do not meet the policy conditions

  • Deny claims without valid proof (unboxing video required)

  • Deduct charges for damaged or incomplete returns


πŸ“ž Contact Us

For return requests, contact us within 24 hours:

πŸ“§ Email: email.clickgemstone@gmail.com
πŸ“± Phone / WhatsApp: +91 8619881292

πŸ“ Address:
Click Gems
Karanthur, Kunnamangalam
Kozhikode, Kerala – 673571
India


πŸ’Ž Our Commitment

We are dedicated to providing authentic gemstones with transparency and trust. Every order is handled with care to ensure customer satisfaction and a premium buying experience.


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